About Us

About Yowelcom

Practical, affordable external catheters designed for comfort and everyday home care.

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Clear Product Information

Straightforward details about what's included, how products connect, and compatibility.

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Customer Support

Reach our team directly with product, setup, or order questions.

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Secure Checkout

Safe, familiar checkout powered by Shopify with multiple payment options.

Last Updated: September 2026

Our Mission

At Yowelcom, we believe that managing everyday care needs shouldn't come with a premium price tag. Our mission is to provide high-quality external catheters that are comfortable, reliable, and affordable — so individuals, caregivers, and families can focus on what matters most.

Every Yowelcom® product is designed for real-world home care: easy to use, compatible with leading at-home urine collection systems, and priced to support long-term, ongoing care without financial strain.

Why Yowelcom

External catheter products from name-brand manufacturers can cost $6–$8 per unit. For daily use, that adds up to $180–$240 per month — an expense that many families pay entirely out of pocket.

Yowelcom® external catheters deliver the same core functionality at a fraction of the cost:

  • Medical-grade, latex-free materials
  • Soft, skin-friendly adhesive with wicking design
  • Compatible with PureWick™ PW100 & PW200 collection systems
  • Individually wrapped for hygiene and convenience
  • Free shipping to all 50 U.S. states

We don't cut corners on materials or construction. The savings come from operating as a direct-to-consumer brand, without the overhead of traditional medical-supply distribution.

Product Quality

We understand that our customers depend on these products as part of an important daily routine. That's why we hold every product to a clear standard:

  • Materials and construction are reviewed before any product is offered
  • Each catheter is individually packaged for sterility and ease of use
  • Product specifications, compatibility information, and usage instructions are published on every product page
  • Customer feedback is reviewed regularly to improve product information and future selections

Individual experiences may vary depending on correct setup, skin sensitivity, compatibility with the user's collection system, and adherence to the included instructions.

Customer Support

Our support team is here to help with product questions, order issues, shipping, returns, and compatibility guidance.

Email: support@yowelcom.com

Hours: Monday – Friday, 24 hours

When contacting us about an existing order, please include your order number and a description of your question or issue.

Our Business

Legal Seller & Website Operator

PASCAL TECHNOLOGY (HONG KONG) LIMITED

Store name: Yowelcom

PASCAL TECHNOLOGY (HONG KONG) LIMITED operates yowelcom.com and is the legal seller and contracting party for all purchases made through this website.

Responsible for: website operation, order administration, payment collection, customer support, approved returns, replacements, and refunds.

Business Correspondence Address

PASCAL TECHNOLOGY (HONG KONG) LIMITED

Room 1804, 18/F, Alliance Building

133 Connaught Road Central, Sheung Wan

Hong Kong

This address is for business correspondence only. It is not a retail store, walk-in service center, fulfillment location, or return address.

U.S. Fulfillment Location

14950 Valley View Ave

La Mirada, CA

United States

Orders are prepared and shipped from this U.S. location. It is not a retail store, walk-in service center, or automatic return address.

Returns

Please contact Yowelcom customer support before returning any product. Do not send returns to the business correspondence address, fulfillment location, or the sender address printed on a package unless our support team has provided written return authorization and confirmed the correct return destination.

Important Notices

Medical Disclaimer: Yowelcom® products are external urine collection devices intended for everyday convenience and home-care routines. Product descriptions on this website are not a substitute for professional medical advice, diagnosis, or treatment. Consult an appropriate healthcare professional when you have questions about whether a product is suitable for a specific medical condition, care plan, or individual need.

Insurance & Reimbursement: Yowelcom does not submit claims to Medicare, Medicaid, or commercial insurance plans and does not seek reimbursement on behalf of customers. All purchases are self-pay transactions. Insurance coverage or reimbursement, if any, varies by plan and is not guaranteed. Contact your insurance provider directly before purchasing.

Compatibility: Yowelcom® is an independent brand and is not manufactured by, endorsed by, or affiliated with Becton, Dickinson and Company (BD) or its subsidiaries. PureWick™ is a trademark of Becton, Dickinson and Company. References to PureWick™ systems are made solely for compatibility identification purposes.

Our Commitment

Yowelcom is committed to making quality home-care products accessible to everyone who needs them — without the premium pricing that puts ongoing care out of reach. We appreciate the trust our customers place in us and will continue working to improve our products, support, and overall experience.

Thank you for choosing Yowelcom.