Refund policy
We want you to feel confident ordering from Yowelcom. You may request a return within 30 days after delivery.
Return eligibility
- The item must be unopened, unused, and in its original packaging.
- Proof of purchase is required.
- Because our products are single-use personal hygiene items, opened or used products cannot be returned unless they are defective, damaged on arrival, or the wrong item was sent.
How to request a return
Email support@yowelcom.com before sending any product back. Include your order number and the reason for the request. We will provide return authorization and instructions. Returns sent without prior authorization may not be accepted.
U.S. returns and business correspondence address
14950 Valley View Ave
La Mirada, CA 90638
United States
Return shipping
Yowelcom will cover return shipping or arrange a replacement for verified defective, damaged, or incorrect items. For eligible change-of-mind returns, the customer is responsible for return shipping.
Refunds
We will inspect the returned item and notify you of the decision. Approved refunds are issued to the original payment method. Processing time after approval depends on your bank or card provider.
Order cancellations
Orders may be cancelled before fulfillment. Once an order has shipped, it can no longer be cancelled and this return policy applies.
Operating Entity
PASCAL TECHNOLOGY (HONG KONG) LIMITED
Room 1804, 18/F, Alliance Building,
133 Connaught Road Central, Sheung Wan, Hong Kong
Contact
For return, refund, or cancellation questions, contact support@yowelcom.com.
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