Questions before you buy

The things people ask us first

Short, direct answers. If yours is not here, email us and we will answer before you order.

Does this include the collection system?

No. This listing is catheters only: 30 individually sealed external catheters and the printed Instructions for Use. The collection system, pump, canister and tubing are not included.

Will it work with my PureWick™ system?

It is compatible with PureWick™ systems and other at-home powered (suction) urine collection systems. If you are not sure about your unit, email support@yowelcom.com with the model before you order and we will tell you.

How many are in a box?

30 catheters, each sealed in its own pouch. Follow the change interval given in the Instructions for Use supplied in the box.

Can a catheter be reused?

No. Each catheter is single use. Use one, then discard it. Do not wash or re-use a catheter.

Is it sterile?

No. These are non-sterile products for external use. Individual sealing keeps each catheter clean until you open it, but the product is not a sterile device.

What if it is not right for us?

Email support@yowelcom.com. An unopened box can be returned within 30 days of delivery. Because these are single-use hygiene items, an opened box can only be returned if the product is defective, damaged on arrival, or the wrong item was sent.

Is the packaging discreet?

Yes. Orders ship in plain, unmarked boxes from our United States warehouse in La Mirada, California. Nothing on the outside of the parcel identifies the contents.

1 PureWick™ is a trademark of Becton, Dickinson and Company or its affiliates. Yowelcom® is not affiliated with, sponsored by, or endorsed by Becton, Dickinson and Company or its affiliates. Third-party trademarks are referenced only to identify product compatibility. Confirm compatibility with your collection system before use.